GOOD TO KNOW
Please know you are purchasing from a shop based in Canada 🇨🇦 and tariffs/duty/customs fees imposed by your government may apply if you are shipping to an address outside Canada. These fees are not charged by Public Mercantile.
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Shipping Charges
We offer a flat rate of $24CAD for shipping items throughout Canada and USA, and free shipping for purchases over $250CAD before taxes.
We do not refund shipping and handling charges and you are responsible for all shipping and customs costs on merchandise being returned to us. (See return policy here.)
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If you reside in a country outside of Canada or the USA and would like to ship an order, please create a basket of what you would like, take an screenshot and email it to us (hello@shoppublicmercantile.com) with a request for a custom shipping quote.
Note: We offer free local pick-up from our retail location at 1804 Government St, Victoria, BC, during our regular business hours.
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🇺🇸 Important update for US customers:
New International Collect on Delivery (ICOD) Fee via UPS – Effective June 2, 2025
An additional $12 USD fee will apply to U.S.-bound shipments when duties, taxes, or customs charges are not prepaid.
UPS will contact you for this COD charge prior to your delivery. If you refuse delivery and the item is shipped back to us, we will deduct all shipping and customs charges incurred by us from your order refund.
Return Policy
Thank you for shopping with us! We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received - Not Worn, Altered and Washed, and with All Tags Attached.
If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 10 days of receiving your order for an exchange or store credit only.
We do not refund shipping charges. Customers are responsible for all return shipping costs and any customs charges incurred by us if sent from outside Canada.
Final Sale
The following are not eligible for refund or exchange and are considered a Final Sale:
- All Sale Items
- Intimates // Personal Care
- Apothecary // Skincare // Body care
- Accessories
- Grooming products
- Gift Cards
Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, we will notify you via email, and you will not receive a refund.
Returns and Exchanges In-Store
Returns/exchanges are accepted in our store location within 10 days of purchase on products not included in the Final Sale list (see above).
We accept in-store returns in exchange for a store credit equal to the refunded amount. No cash refunds are given at the store.
Please provide the receipt/order number of your purchase so we can process your return.
Need to exchange the size or colour of your purchased item? You can make an even exchange in-store. Please contact the store by email (hello@shoppublicmercantile.com) prior to your visit, to ensure that the replacement item is available at the store.
Defective Merchandise
We will do our best to carefully check your item(s) prior to shipping. If you believe that you have received defective merchandise, you must notify us within 48 hours of delivery of the product to be eligible for a refund. There are no exceptions. Please send us pictures of the item(s) that are damaged, along with the box and packaging.
Incorrect Merchandise
If you were shipped incorrect merchandise (style, colour, size, etc.) please notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders.
What if I have more questions?
We're here to help! Send us an email at: hello@shoppublicmercantile.com
NOTE:
Some items do not ship due to being heavy or breakable. If a product does not go in your cart for shipping, this is probably why, but please reach out to us if you have questions.