FAQ
In which currency are your prices?
All prices are listed in CAD (Canadian dollars). You can change the currency to USD or GBP in the dropdown at the top right of the website.
What forms of payment do you take?
Public Mercantile accepts the following forms of payment in store:
- Visa
- MasterCard
- American Express
- Debit
- Cash
Can I place an order online for pick up in store?
Yes, we are happy to get your order ready for free local pickup during shop hours. Please note that with a physical store, in rare instances items can be purchased simultaneously in person and online. If an item that you have purchased is out of stock, we will contact you and refund the amount. You will receive an email confirmation when your items are ready for pickup, normally within 24 hours.
What are your shop hours?
- Tuesday - Saturday: 11:00 am - 5:00pm
- Sunday: 12:00 - 4:00 pm
- Monday: CLOSED
Can I place an order online to be shipped outside of Canada or the USA?
If you reside in a country outside of Canada or the USA, please create a basket of what you would like, take an screenshot and email it to us (hello@shoppublicmercantile.com) with a request for a custom shipping quote.
I am trying to order some items to be shipped, but it isn't letting me checkout.
Some items that are on our website are unavailable for shipping due to the fragility or bulk of the item — the shipping costs are too prohibitive. If there's something you really, really want and we don't normally ship it, please email us at hello [at] shoppublicmercantile.com for a custom shipping quote.
What is your return policy?
As we are a small, independent local boutique, we cannot process refunds, but we can offer exchanges or store credit for returns with 10 days with receipt. Please see more details here.
Where do you get all your products?
We source from a diversity of suppliers and makers, and we look for items we personally love that aren't found in other Victoria shops. We strive to have a good mix of local and Canadian products along with indie international brands. We lean towards sustainable, women-founded, small-batch and organic. Everything on our shelves has a story and is carefully chosen — just ask if you have curiosity about any of our items and we can tell you all about it!
Thank you to everyone who has taken the time to come in, said nice things about the shop, and/or purchased something. We are so grateful for your support and could not be more proud to be a part of Victoria's vibrant business scene. ❤️
Who are you and how can I get in touch?